ACOMMERCE® Customer Relationship
Management
Increase sales with best customer support.
ACOMMERCE IS A REGISTERED TRADEMARK OF ACOMMERCE INC
Leads & Contact Management
Tracks all leads and contacts generated from multiple sources.
Bids & Opportunity Management
Track all Bids and Opportunities at different stages.
Sales Performance Management
Increases Sales and realize full potential of all marketing activities.
Multiple Industry CRM Support
Customize CRM based on the primary industry of the organization.
ACommerce® Customer Relationship Management (CRM) Overview (click to view)
Disclaimer: All person and organization names and addresses provided in this video are for demo purposes only and not intended to represent anyone, any product, or specific location.
Secure web based system, that enables to increase sales, and also helps manage opportunities, bids, campaigns, customer support with help desk, calendar and case management.
Campaign management
- Marketing Campaigns
Track multiple marketing Campaigns.
- Campaign Lists
Maintain separate contacts and organization Campaign lists. With good segmentation lists, based on multiple factors, will create a profiled campaign distribution.
- Opportunities Management
Track all Opportunities and Sales planning at different stages.
- Bids and Contract Management
Tracks details for all Bids being applied for. When completing Contract documents, track all communications with legal department for verifying the contract details.
Sales Management
- Leads Generation
Manage Leads generated from multiple sources.
- Manage Contacts
Tracks all contacts along with details for source of contact generation.
- Support tickets Management
Track all support issues being raised by customers and also track responses.
- Calendar Management
Track calls and Meetings with detailed meeting and follow up details.
CRM features
Work Orders
Manage all work orders from scheduling to tracking, for all services supported by the organization.
e-Sign Contracts
With support for online contracts signing with electronic signature, enables faster processing of contracts.
Multichannel Communications
Track Communication with customers, vendors and partners using a combination of indirect and direct communication channels.
Case Management
Track all service requests using ticket management module, including all history associated with the service request.